Recently, Orange released, via text message to their contract customers that in January 2012, they can increase the monthly cost of each customers bill by anything between 4% and 12%.
This has caused outrage as you can imagine and will most likely see a number of orange customers switching to another network.
I think one of the reasons that i would be so annoyed with this is that it would have been broken to me via text message?! Not very nice way to receive the news, a letter would have been a better choice. Although, they aren't going to have many customers left so they should save money where they can! ;)
One side of me feels that this isn't fair, but the other side thinks that the customer did sign the contract, and it is in the terms and conditions for Orange to do so.
None the less, this is going to be a great problem for Orange in the foreseeable future.
You can read the full write up on The Drum article
Here.